On-Call Transit Assistant

Cold Lake Bus Lines
2002 8 Ave
Cold Lake, AB T9M, CAN
Description  On-Call Transit Assistant  Cold Lake Bus Lines offers and opportunity that is always exciting and varied day to day.
The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake.
This is a remote position - work from home (must be in Cold Lake).
This role involves radio monitoring of the Transit System during specified hours.
Monday to Friday:  5:00 pm – 10:00 pm
Saturday:  Operating hours are 8:30 am to 9:30 pm; exact shift will vary

Principal Duties and Responsibilities:

Monitor Transit operations in evenings and Saturdays and expedite any concerns immediately to the Transit Supervisor and Operations Manager
Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours
Assist the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner
Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver's Handbook
Meet monthly with the Transit Drivers to discuss issues
Assist in answering public and driver inquiries and finding solutions to concerns
Inform Training & Development of open routes and monitor progression of new trainees
Liaise with customer
Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed
Requirements:
Previous transit or transportation industry experience preferred
Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
HOS and auditing experience considered and asset
Expertise in organizational planning and problem-solving
Knowledge of WCB and Occupational Health and Safety regulations
Computer proficient in Microsoft Excel, Word an Outlook