Returns Administrator
Location:
Wokingham, Berkshire (RG41) - fully onsite
Contract:
Initial 2-3 months, rolling
Rate: 126.08 per day via umbrella company (Inside IR35)
Start:
Late October 2026
Hours:
Full time, Monday - Friday
ECS Resource Group is recruiting six Asset Returns Administrators for a large-scale laptop recovery project based in Wokingham.
Our client is recovering around 3,500 laptops from home-based staff. Each device needs to be collected, booked back in, recorded, unlocked and prepared for recycling. You'll join a small onsite team handling the full returns process, from arranging collections through to sending processed kit on to its next stage.
This is an admin and logistics role, not a technical one. If you're organised, careful with data and comfortable working through a high volume of tasks accurately, we'd like to hear from you.
What you'll be doing- Scheduling DPD collections from home workers across the UK
- Booking in returned devices as they arrive
- Updating the asset database (CMDB) so every laptop is accurately tracked
- Removing BIOS passwords by following a set process: power on the laptop, enter the supplied password to unlock the BIOS, then shut it down again. Full instructions are provided.
- Moving kit around the warehouse, mainly individual laptops or small batches, with some trolley work
- Arranging onward shipments of processed equipment
- Keeping clear records and flagging any missing, damaged or mismatched devices
- Experience in an administration, logistics, warehouse, stock control or returns role
- Confident using spreadsheets, databases or stock systems, with accurate data entry
- Able to follow written instructions step by step
- Organised and comfortable working to daily volume targets
- Happy to do light manual handling (laptops and trolleys)
- Experience with courier booking systems (DPD or similar)
- Experience with IT asset returns, ITAD or device refresh projects
- Basic familiarity with laptops or IT equipment
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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