Slate Operations Specialist

If you have any questions about this position please contact Human Resources .

The Slate Operations Specialist supports the effective use of Slate across the Enrollment and Student Services division. This position works with Enrollment, Registrar and Student Success, Student Services, regional campuses, and other stakeholders to develop consistent processes, improve workflows, coordinate communication and data needs, and help staff use Slate effectively. The specialist serves as the primary operational liaison between Enrollment and Student Services and Information Technology for Slate-related projects, translating departmental needs into clear processes and helping ensure Slate supports the student experience from initial inquiry through graduation.

The following duties are considered essential to the job. With or without reasonable accommodation, qualified individuals must have the ability to:

• Coordinate the use of Slate across Enrollment, Registrar and Student Success, Student Services, and regional campus operations.
• Serve as the primary point of contact within Enrollment and Student Services for Slate processes, questions, improvements, and training.
• Partner with Information Technology on Slate development, integrations, data imports, technical configuration, and troubleshooting.
• Translate departmental needs into clear Slate processes, workflows, forms, queries, portals, and communication plans for implementation.
• Review existing processes and identify opportunities to simplify, standardize, automate, or improve work through Slate.
• Maintain and improve Slate workflows supporting the student lifecycle, including inquiry, application, admission, onboarding, registration, student success, and graduation.
• Coordinate the transition of current-student processes and forms into Slate, including appropriate follow-up workflows and task assignments.
• Develop and maintain documentation, procedures, and training resources for Slate users.
• Provide ongoing Slate training and support for Enrollment and Student Services staff and, as implementation expands, regional campus and program personnel.
• Help establish consistent standards for documenting student communication and interactions in Slate.
• Assist departments with identifying appropriate student populations, communication needs, follow-up processes, and reporting requirements.
• Monitor workflows and processes to identify gaps, incomplete tasks, duplicated efforts, or areas where students may not be receiving appropriate follow-up.
• Support Slate-based event registration, forms, portals, and other student-facing processes.
• Assist leadership with Slate reporting and operational data needed to evaluate enrollment, student engagement, and student success.
• Stay current on Slate functionality and recommend practical improvements that support departmental goals.
• Perform other Enrollment and Student Services operational projects as assigned by the Vice President.

Job duties are not limited to the list shown above and may be revised from time to time as deemed appropriate by the Seminary.

Gateway Seminary is a confessional institution owned by the Southern Baptist Convention. While the seminary serves the larger evangelical Christian community, employees must embrace the values and standards the seminary represents as it fulfills its mission of shaping Christian leaders. Employees are expected to abide by the Baptist Faith and Message 2000, as well as our bylaws, and be an active member of their local church.

To perform the job successfully, an individual should demonstrate the following competencies:

Service: Manages difficult or emotional customer situations;
Responds promptly to requests for assistance;
Meets commitments.

CRM operations: Ability to support and maintain day-to-day Slate CRM operations across multiple student service areas, ensuring workflows, data processes, campaigns, queries, and user functions operate accurately and efficiently. Able to troubleshoot routine CRM issues and assist staff in effectively using Slate. Slate training will be provided.

Data Analysis: Ability to collect, organize, interpret, and communicate CRM and enrollment data to identify trends, patterns, opportunities, and areas for improvement. Able to develop and maintain reports and queries that provide actionable insights for recruitment, admissions, enrollment, and student services.

Interpersonal

Skills:

Focuses on solving conflicts, not blaming;
Maintains…