Product Solution Manager

Overview

PRODUCT SOLUTION MANAGER

Renogy aims to become a global leader of independent clean energy solutions. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. Our goal is to empower sustainable living and energy independence by developing the world's most plug & play renewable energy products for mobile living (off-grid), home energy storage and industry applications.

• Collaborate with the sales team to understand customer requirements and provide customized product recommendations and solutions that align with client needs. Deliver technical presentations and demonstrations to prospective customers.
• Engage with clients to gather and analyze technical requirements, ensuring that solutions meet their business needs. Act as a technical liaison between customers and product development teams.
• Develop and design standard product solutions for various scenarios (e.g., RVs, marine applications, solar energy systems, etc.), ensuring optimal system performance and compatibility with other components.
• Regularly communicate with stakeholders, ensuring they are informed of product updates, potential technical challenges, and new solution designs.
• Monitor market trends and competitor activities to provide detailed analysis and reports to stakeholders, offering insights into the market landscape, product positioning, and competitive environment. Use these findings to support the alignment of product development strategies with real market conditions and opportunities.
• Provide expert-level post-sales technical support, assisting customers with diagnosing and resolving technical issues.
• Maintain detailed records of customer interactions and issue resolutions; provide feedback to the product team based on customer experiences to inform future product improvements and innovations.
• Work closely with R&D, product management, and quality teams to continuously improve product performance and address any technical issues.
• Collaborate with the Training Manager to review and enhance training programs, ensuring technical accuracy and alignment with customer needs and company objectives.
• Deliver internal and external training sessions as needed to support sales teams, channel partners, and end-users.
• Lead, mentor, and manage a diverse team of professionals, including specialists in technical support, product applications, and training.
• Oversee task prioritization, resource allocation, and workload balancing to ensure team efficiency and productivity.
• Define and implement team KPIs that align with company business objectives, ensuring clear accountability and measurable outcomes for team performance and contributions to organizational goals.
• Monitor team performance, provide feedback, and implement development plans to support individual growth and overall team success.

• Other duties as assigned

• Bachelor's degree in engineering or a related technical field. A master's degree is a plus.
• Minimum 5 years of experience in product solutions, technical support, or a related role.
• Strong knowledge of solar energy systems, battery technologies, and related components (e.g., inverters, charge controllers, etc.).
• Experience in system design and solution development for applications like RVs, marine systems, and residential or commercial off-grid solutions.
• Ability to exercise strong organizational, problem-solving, and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences, including customers, internal teams, and stakeholders.
• Strong leadership, team development and management abilities, with experience guiding cross-functional teams or direct reports.
• Process driven while finding long-term solutions.
• Willingness to travel as needed for customer visits, training sessions, or collaboration with other teams.
• Passion for clean energy, promoting sustainability.

• Will sit, stand, or walk short distances for up to the entire…