IT Engineer, IT Support

About Happy Robot

Happy Robot is the infrastructure for enterprises to build and orchestrate AI work forces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base
10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

We are looking for an IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech—from onboarding new hires to managing access and maintaining our office infrastructure.

• Technical Support (Tier
  1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system.

• Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1.

• Identity & Access Management (IAM): Manage user life cycles and permission changes across our corporate tools (Google Workspace, Slack, etc.).

• Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies.

• Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office.

• Experience: 0–2 years in IT support, helpdesk, or junior systems administration.

• Tooling: Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.

• OS Fundamentals: Solid troubleshooting skills for both macOS and Windows.

• Languages: Professional English (
  B2+) and fluent/native Spanish.

• Culture: Comfortable in a high-growth startup environment; proactive attitude with a focus on autonomous problem-solving.

• Opportunity to work at a high-growth AI startup
  , backed by top investors.

• Rapidly growing and backed by top investors including a16z, Y Combinator, and Base
  10.

• Ownership & Autonomy - Take full ownership of projects and ship fast.

• Top-Tier Compensation - Competitive salary + equity in a high-growth startup.

• Work With the Best - Join a world-class team of engineers and builders

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it.

We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.

We are “majos”
Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. We’re building…