Senior AI Support Engineer - Escalations & Automation
Listed on 2026-10-09
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IT/Tech
AI Engineer (Applied/Software), IT Support
OpenAI’s User Operations team supports customers’ adoption of AI and ensures an exceptional product experience will handle tickets and live calls, troubleshoot high-impact issues, and guide customers through complex technical challenges on our platform.
You will partner with Engineering, Product, and Operations to improve systems, reduce bugs, and create scalable AI-powered workflows, while occasionally covering weekend shifts to support business needs.
Step into the Senior AI Support Engineer
- Escalations & Automation role at openai in Ontario, CA, United States and grow with us.
This posting is for the Senior AI Support Engineer
- Escalations & Automation role at openai, based in Ontario, CA, United States.
We are looking to fill the Senior AI Support Engineer
- Escalations & Automation position at openai in Ontario, CA, United States.
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