Service Delivery Manager PAQJB

Position: Service Delivery Manager - (PA2025Q3JB143)
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description Service Delivery Manager Location(s):  Hybrid policy - 30 Adelaide, Toronto, ONStatus:
Full time Permanent Get To Know Us:

SS&C is leading the way.  We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few.  We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

At SSNC, we provide technology and service solutions designed to help companies in the global financial industry achieve their business goals. As a technical Service Delivery Manager, you will work with our IT infrastructure teams to ensure IT services availability in accordance with domestic and international client SLAs.Why You Will Love It Here! Flexibility:
Hybrid Work Model & a Business Casual Dress Code, including jeans

Your Future: RRSP Matching Program, Professional Development Reimbursement Work/Life Balance:
Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing:
Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion:
Committed to Welcoming, Celebrating and Thriving on Diversity Training:
Hands-On, Team-Customized, including SS&C Learning Institute Extra Perks:
Discounts on fitness clubs, travel and more!

Wide-Ranging Perspectives:
Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees What You Will Get To Do:

Responsible for a service focused oversight of Technology Infrastructure Operations, major incident and problem management, including stakeholder communications and working with technical infrastructure teams to resolve or prevent the occurrence of incidents through root cause analysis.

Provide leadership to cross functional technical operational teams and encourage teamwork and team collaboration to ensure prompt service resumptions, permanent resolutions to problems and successful implementation of IT changes and solutions.

Work with the technical teams, facilitate and coordinate implementation and testing of IT changes during business hours and after hours including weekends and holidays.

Overall responsibility for the successful implementation and operation of the organization’s Service Management processes with a focus on Quality, Incident, Change and Problem Management Responsible for monitoring and managing all facets of the International and Domestic service commitments and SLAs.Responsible for the documentation of known faults and resolutions in SSNC ticketing system and knowledge management.

Investigate and recommend technical solutions, identify opportunities to improve current technical support processes.

Apply technical expertise and experience combined with operational excellence to improve the efficiency of the department’s technical operations.

Act as the point of contact for technical infrastructure and operational issues related to…