Director of Epic Optimization

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity.

Prime Healthcare is actively seeking new members to join our corporate team!

The Director, Epic Optimization is responsible for providing strategic leadership and direction for the continuous optimization and advancement of the organization's Epic electronic health record (EHR) platform. This position partners closely with the Chief Medical Officers (CMOs), clinical and operational executives, physician leaders, revenue cycle leadership, and other key stakeholders to identify opportunities, gather business and clinical requirements, establish priorities, and develop an enterprise-wide Epic optimization roadmap aligned with organizational goals.

The position focuses on optimizing Epic capabilities and workflows across Ambulatory, Clinical, Ancillary, and Revenue Cycle domains, with an emphasis on improving patient care, clinician experience, operational efficiency, financial performance, and overall system utilization. The Director evaluates existing workflows, identifies opportunities for standardization and improvement, and drives initiatives that maximize the value of the Epic platform.

This position operates independently from the existing Epic production support and implementation teams, with a primary focus on strategic optimization, workflow transformation, continuous improvement, and benefits realization. The Director works collaboratively with existing Epic IT leadership, application teams, clinical informatics, operational leaders, and training teams to translate business and clinical requirements into actionable initiatives and ensure successful design, implementation, training, adoption, and sustainment of approved optimizations.

The Director establishes and oversees the enterprise Epic optimization governance framework, manages the optimization roadmap and portfolio, and measures the effectiveness and outcomes of implemented initiatives. This role requires extensive knowledge of healthcare operations, clinical and revenue cycle workflows, Epic capabilities, executive stakeholder engagement, and organizational change management.

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Required qualifications:

• Bachelor’s degree in healthcare administration, Information Technology, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in healthcare IT, with significant experience supporting, implementing, or optimizing Epic applications.
• Minimum of 5 years of leadership experience managing healthcare IT programs, enterprise initiatives, or healthcare transformation efforts.
• Demonstrated experience leading Epic optimization initiatives within a large, complex healthcare organization.
• Strong understanding of Epic workflows and functionality across Ambulatory, Clinical, Ancillary, and Revenue Cycle domains.
• Demonstrated experience partnering with CMOs, CMIOs, physicians, nursing leadership, revenue cycle executives, and other senior stakeholders.
• Proven ability to independently evaluate business and clinical requirements, establish priorities, exercise sound judgment, and make strategic decisions.
• Experience in workflow redesign, process improvement, change management, program governance, and benefits realization.
• Excellent executive communication, presentation, relationship management, negotiation, and leadership skills.
• Epic certification or proficiency in relevant Epic applications.
• Demonstrated experience managing and coordinating onshore and offshore teams, including resource planning, work allocation, performance management, delivery oversight, and ensuring alignment with organizational objectives.
• Understands hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment.
• Open to travelling up to 50% of the time.

Preferred qualifications:

• Experience leading enterprise-wide Epic optimization programs following major EHR implementations or go-lives.
• Experience with clinical transformation, revenue cycle optimization, workflow…