Warehouse Operations Supervisor

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we re in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Our Global Distribution teams are part of our greater lululemon Supply Chain organization. This team supports lululemon s overall purpose by ensuring we are fulfilling our products to our guests through our various channels including our retail stores and ecommerce. Reporting to the Warehouse Operations Manager, the Warehouse Operations Supervisor is responsible for supporting DC operations within the facility to ensure processes and procedures are trained thoroughly and practiced consistently.

They support, mentor, coach their DC operations teams, ensuring efficient DC operations and SLA attainment.

Please note, the schedule for this position is Monday - Friday from 3pm - 11:30pm (PST).

a day in the life

• Provides training and support on work tasks while offering solutions for operational challenges. Supports functional training for new Associates and level-set training to existing hourly employees as needed
• Supports, coaches and guides training and develops department-specific skills across any Associate on the team and can raise needs for specific learning approaches to create an inclusive environment, such as linguistic support
• Assesses the skill level of a learner and how to communicate and train necessary information to improve daily job performance
• Supports their manager in creating and implementing departmental operating and strategic plans to drive continuous improvements.
• Supports manager and other warehouse leadership with operational enhancements and MHE upgrades by developing training plans, curriculums, and executing end-user training for all new processes and procedures
• Ensuring all areas of the hourly employee life cycle are happening
  - Hiring, Training, performance management, rewards, and recognition, offboarding, etc. (teams include agency, lululemon and fixed-term).
• Supports with performance tracking of individual employees by ensuring they are using systems correctly and accurately
• Supports Manager with weekly workforce planning including requesting labor from agency partners and Talent Acquisition.
• Responsible for communicating with agency vendors: employee performance, staffing, feedback, etc.
• Responsible for partnering with Health and Safety and P and C on employee concerns and training initiatives.
• Responsible for communication flow to their hourly workforce, direct and indirect teams
• Ensures compliance within department including Labor Laws and Health and Safety compliance.
• Champions and leads through lululemon s IDEA (Inclusion, Diversity, Equity and Action) initiatives and values.

qualifications

• Bachelors/associate s degree in supply chain, logistics, operations or relevant on the job experience.
• 3-5 years of experience in a warehouse or similar environment.
• 2+ years directly or indirectly leading a team of hourly employees.
• 2+ years experience in training and/or coaching in a warehouse environment
• Strengths in training, organization, influence, and solutions-oriented problem-solving.
• Proficient in Microsoft Office Suite.
• Experience with automation or MHE (material handling equipment) and labor management system.
• Ability to obtain a powered industrial truck (PIT) operator certification depending on business needs.
• Ability to effectively communicate with the team and business partners.
• Capable of adapting to third party technologies (RF scanners, voice picking and new systems).
• Ability to lift up to 50lbs frequently.
• Ability to maintain a safe work environment.
• Flexible and adaptable with schedule which…