Floor Leader - Ontario Mills

Overview

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You and fellow leaders will work to ensure every aspect of the store is operating smoothly to deliver an exceptional customer experience, maintain a motivated staff, and achieve operational excellence.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's productive and fun, resulting in happy customers and happy employees. The Floor Leader role is about making the world a better place one soap at a time.

• Driving Sales: Utilize the Store Force dashboard results to provide effective coaching and feedback to the sales team, and adjust the shop floor structure to meet and exceed sales goals. Take ownership of your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team.
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster a culture of excellence in customer service to drive sales, build a loyal customer base, and enhance the store reputation.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in-store and through community engagement, hosting store events, and other traffic-driving initiatives.
• Product Passion: Increase product knowledge through ongoing learning and consistently make informed product recommendations for every need.

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, take ownership of your development, assess performance, and actively seek feedback, resources, and opportunities to improve and elevate skills.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing registers, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.
• Time and Attendance: Lead by example in attendance and punctuality, and encourage the same from all employees. Monitor breaks to ensure they are taken as scheduled, review daily communications, and ensure the team is informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices and fresh standards, support inventory tasks, and use Visual Merchandising guidelines to adjust product displays based on sales.
• Policies and Procedures: Support management to keep the store compliant and ensure staff follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• Experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings,…