Manager, Investigations & Intelligence; Global Fulfillment

Manager, Internal Investigations

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an integrated approach to safety, security, investigations, intelligence, and operational risk, we support safe, compliant, and resilient environments while fostering a culture grounded in safety, integrity, and accountability.

Within Global Fulfillment Asset Protection & Safety, Investigations & Intelligence, the Manager, Internal Investigations leads the day-to-day execution of workplace investigations across assigned distribution centres. This role oversees investigators, provides guidance on complex and sensitive cases, ensures consistent investigative practices, and partners with People & Culture, Operations, Legal, and AP&S leadership to mitigate risk and support a safe, respectful, and secure workplace.

Through effective case management, coaching, trend analysis, and stakeholder partnership, this role strengthens investigative capability and supports the protection of people, assets, and operations.

• Lead, coach, and develop a team of Internal Investigators, providing guidance, feedback, and support on investigative practices, documentation standards, and case management.

• Oversee the intake, prioritization, assignment, and resolution of workplace investigations involving theft, misconduct, policy violations, harassment, workplace violence, safety incidents, fraud, and other security-related matters.

• Act as an escalation point for complex, high-risk, sensitive, or cross-functional investigations requiring advanced investigative oversight and stakeholder management.

• Ensure investigations are conducted objectively, professionally, consistently, and in accordance with company policies, legal requirements, and procedural standards.

• Review investigative findings, reports, evidence, and documentation to ensure quality, accuracy, completeness, and defensibility.

• Partner with People & Culture, Operations, Legal, Safety, and AP&S leaders to support appropriate investigation outcomes and risk mitigation strategies.

• Identify investigation trends, recurring risks, and root causes, providing recommendations to improve controls, reduce loss, strengthen workplace safety, and minimize misconduct.

• Support emergency response, critical incidents, workplace violence concerns, and significant employee relations matters as required.

• Maintain oversight of case metrics, workload distribution, investigation timelines, and reporting to ensure service levels and operational expectations are met.

• Drive continuous improvement of investigative processes, tools, training, and team capabilities to strengthen investigative effectiveness across the network.

• Support investigator training and development, including interviewing techniques, evidence handling, documentation standards, and legal compliance requirements.

• Foster productive relationships with law enforcement and external partners when required to support investigations and incident response…