Returns Material Clerk

The Returns Material Specialist is responsible for receiving, inspecting, documenting, and processing all returned merchandise at the distribution center. This role ensures every return is accurately recorded, properly evaluated, and appropriately dispositioned. The specialist helps maintain inventory accuracy by returning sellable products to stock, organizing damaged merchandise for vendor pickup or disposal, and supporting general warehouse operations, recycling efforts, and housekeeping activities.

• Receive and verify all returned merchandise against Return Merchandise Authorization (RMA) documentation and return paperwork, including model numbers, serial numbers, and quantities.
• Accurately enter all returned merchandise into the Return Log on the same day it is received.
• Attach and maintain appropriate return tags on all returned products.
• Ensure all return records are complete, accurate, and compliant with company procedures.

• Inspect returned merchandise for cosmetic damage, operational defects, and missing parts or accessories.
• Document all findings and noted damages in the Return Log.
• Classify returned merchandise as:
  • Good Stock
  • Cosmetic Damage
  • Defective/Damaged
• Escalate questionable or unusual returns to the Returns Manager for review and disposition.

• Return approved merchandise to inventory and accurately record assigned bin locations.
• Maintain organized storage areas for damaged and defective merchandise.
• Prepare damaged products for pickup by properly stacking, wrapping, labeling, and securing merchandise and pallets.
• Segregate products awaiting management decisions regarding vendor credits, refurbishment, return-to-vendor, or disposal.

• Pull, stage, and prepare returned inventory that has been approved for resale and customer fulfillment.
• Assist with customer pickup and delivery preparation as directed.

• Sort and organize recyclable materials, including cardboard, foam, metal, and packaging materials, in accordance with company recycling procedures.
• Maintain a clean, organized, and safe work area at all times.
• Participate in daily warehouse housekeeping and safety inspections.
• Assist with other warehouse responsibilities and special projects as assigned.

• Minimum of one (1) year of warehouse, receiving, inventory control, or returns-processing experience preferred.
• Appliance industry experience is highly preferred.
• Basic computer skills, including inventory systems, spreadsheets, and data entry.
• Strong attention to detail and organizational skills.
• Ability to maintain accurate records and documentation.
• Experience operating pallet jacks required.
• Forklift certification preferred or willingness to obtain certification upon hire.
• Bilingual English/Spanish skills are a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

• Ability to lift and carry up to 50 pounds independently.
• Ability to safely move larger appliances and merchandise using team lifts and material-handling equipment.
• Regular standing, walking, bending, kneeling, reaching, and lifting throughout the workday.
• Ability to work in a warehouse environment with varying temperatures and moving equipment.
• Required use of personal protective equipment (PPE), including safety footwear, gloves, safety vests, and any other required safety gear.

Success in this position is measured by:

• Accurate same-day processing and documentation of all returns.
• Proper inventory placement and bin location accuracy.
• Well-organized and properly maintained damaged merchandise staging areas.
• Timely preparation of vendor pickups and return shipments.
• Compliance with all safety, housekeeping, and operational standards.
• Positive contribution to warehouse efficiency and inventory accuracy.

R&B Wholesale Distributors, LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, protected…