Store Protection Specialist

Store Protection Specialist

Join to apply for the Store Protection Specialist role at Ross Stores, Inc.

Our values start with our people. Join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We provide a fun and exciting treasure hunt experience while delivering high‑quality brands and on‑trend merchandise at extraordinary savings.

As Part Of Our Team, You Will Experience

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Our commitment to diversity, equality, inclusion, and community – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities.

General Purpose

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous, and friendly manner to deter opportunities for theft. The Specialist monitors the Code 50 package inspection policy, walks the sales floor to identify and address potential theft indicators, and partners with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortage.

Essential

Functions Maintaining Safe & Secure Environment

• Understands safety is the number one priority and practices safe behaviors in everything they do while assisting store leadership.
• Provides a visible "command" presence with eye contact at store entrances/exits and on the sales floor, wearing company issued vest/required black attire and monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
• Maintains regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, and providing recognition.
• Completes other duties as assigned to support loss‑prevention initiatives.

Personal and Store Brand

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Collects theft indicators and uses internal or external intelligence to impact shortage trends, effectively communicating to store leadership and loss‑prevention leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

• Increases store awareness on effective processes to minimize operational shortage and/educates associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

Qualifications And Special Skills Required

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss‑prevention/security training…