Automotive Recall Coordinator

Recall Coordinator About the Role

Auto Ranch is seeking a Recall Coordinator to oversee and manage the scheduling and communication process for vehicle recall repairs across multiple locations. This position combines parts ordering, customer communication, and outbound calling
, ensuring that all recall work is completed efficiently and on time.

You’ll be responsible for ordering recall parts, tracking arrival timelines, and directly contacting customers to schedule their repair appointments. This is a hands‑on, detail‑driven position ideal for someone who enjoys coordinating logistics, communicating clearly, and driving results.

• Order and track recall parts for multiple service locations.

• Communicate directly with customers to schedule in‑shop repair appointments once parts are available.

• Make outbound calls to customers with open recalls to schedule service appointments and follow up on pending repairs.

• Maintain accurate tracking logs for parts, appointments, and completion status using Excel or similar tools.

• Coordinate with service managers and advisors across all locations to ensure smooth workflow and timely recall completion.

• Provide clear and professional written and verbal communication in all customer and internal interactions.

• Support internal reporting and process improvements related to recall management.

• High school diploma or GED required.

• Minimum of 1 year experience in a customer service, service advisor, or coordination role (automotive experience preferred).

• Strong written and verbal communication skills
  .

• Proficient in Excel or similar data‑tracking software.

• Excellent organization and time‑management skills.

• Ability to work independently while collaborating across multiple locations.

• Valid driver’s license.

• Strong customer‑service orientation and phone etiquette.

• Confidence using software systems for scheduling and data management.

• Detail‑focused with the ability to manage multiple recall cases simultaneously.

• Professional communication with both customers and internal teams.

• 401(k) with profit sharing

• Health, Dental, and Vision insurance

• Paid time off

• Employee discounts

As a Recall Coordinator
, you’ll play a vital role in ensuring customer safety and satisfaction while supporting multiple Auto Ranch locations. This is a great opportunity for someone who enjoys coordinating logistics, working with data, and delivering top‑tier service through consistent communication and organization.