Sales Development Supervisor

Job Details

Job Location
:
Ontario, OR 97914

Job Summary:

Safety Services Company is actively seeking a skilled Sales Development Supervisor to join our team in the Oregon Corrections Enterprises (OCE) Call Center at the Snake River Correctional Institution, a medium-security facility for male adults. This role is critical in supporting Safety Services Company in our new client acquisition initiatives. The ideal candidate will have a robust background in leadership, excellent communication skills, adept problem-solving abilities, and a strong history of fostering continuous improvement.

This position offers a unique opportunity to provide impactful work experiences to adults in custody, contributing significantly to community and people development.

• Ensuring a high level of accountability among team members as they generate appointments.
• Interviewing, assessing, and hiring eligible candidates to join our team.
• Performing introductory training, including content review and initial assessments.
• Conducting Quality Assurance (QA) checks and reviews.
• Coaching team members based on their QA Reviews and spot checks.
• Holding monthly performance reviews, identifying areas of improvement as well as strong performance points.
• Ensuring systems operate at their absolute highest functionality.
• Recognizing areas of improvement across the organization and driving constant improvement.
• Meeting with other staff, including upper management, providing feedback, direction, and sharing ideas for growth and improvement.
• Coordinating with OCE Staff and all off-site technical support.
• Spot-checking proper execution of established SOPs across the stated area of influence.
• Balancing monthly bonus numbers and completing all related documentation.

• Must be able to pass a (Department of Corrections) DOC clearance check (Law Enforcement Data System (LEDS) form).
• Ability to foster accountability and drive team performance.
• Experience in interviewing and hiring qualified candidates.
• Proficiency in conducting initial training and assessments.
• Competence in conducting QA checks and providing coaching.
• Skill in conducting performance reviews and driving improvement.
• Ability to optimize systems and drive efficiency.
• Proven track record of driving organizational enhancements.
• Strong interpersonal skills and effective collaboration.
• Experience in coordinating with technical support and other teams.
• Ensuring adherence to established procedures.
• Ability to manage performance metrics and documentation.
• Aptitude for adapting to challenges and driving solutions.