Technical Support Specialist; Camper & Caravan Industry BeNeLux

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Technical Support Specialist (Camper & Caravan Industry Be Ne Lux ) to support our clients from technical point of view.

Are you technically skilled, customer-focused, and energized by solving challenging issues? Then this is your opportunity to make an impact within an international brand with strong products and a close-knit local team.

At Dometic, everything revolves around smart, reliable solutions for life on the move. Our customers count on quality, expert advice, and service that goes beyond simply providing an answer. To support our business customers in the Benelux even better, we are looking for an enthusiastic Technical Support Specialist who effortlessly combines technical expertise with customer focus.

In this varied role, you will be the technical point of contact for dealers, service partners, and distributors. You will become part of a dedicated team within Dometic Benelux, report to the Service Manager, and make a visible contribution every day to satisfied customers, strong service, and lasting relationships.

As a Technical Support Specialist, you are the specialist who supports customers by phone and email with product questions, malfunctions, and technical challenges. You actively think along, ask the right questions, and provide clear, practical solutions. Where needed, you quickly coordinate with colleagues or service partners, ensuring that customers feel well supported.

In this role, you will enjoy plenty of variety and responsibility.

• Helping customers quickly, professionally, and in a friendly manner with technical questions by phone and email.
• Supporting internal and external sales teams with your technical knowledge and practical advice.
• Clearly analyzing complex issues, taking a solution-oriented approach, and carefully escalating when necessary.
• Diagnosing and repairing products in the Service Center, continuously expanding your product knowledge and keeping it directly applicable.
• Handling complaints and warranty requests in a professional, customer-focused, and careful manner.
• Contributing to a strong service experience by identifying and sharing opportunities for improvement.

At Dometic, you will have the opportunity to further develop your technical knowledge, take responsibility, and work with colleagues who take pride in their profession. You will join an international organization with strong brands, short lines of communication, and a pleasant working atmosphere.

• A suitable salary that matches your knowledge, experience, and added value.
• The option to make use of the bicycle plan.
• A varied role with a high level of independence, responsibility, and room for further development.
• 27 vacation days based on full-time employment, with the option to purchase additional leave days.
• A good pension scheme and an active staff association.
• A contribution toward your supplementary health insurance.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

• MBO/HBO level in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a comparable field.
• Good command of Dutch and English, both spoken and written.
• Commercial awareness and a customer-oriented mindset.
• Experience in technical customer support within…