Electrical Service Department Coordinator

Description

Dixie Electric, Plumbing & Air is seeking a motivated, highly organized, and customer-focused Electrical Service Department Coordinator to join our growing team in Opelika, Alabama!

We are looking for someone who takes pride in their work, thrives in a fast-paced environment, and understands that excellent communication, teamwork, and attention to detail are essential to delivering outstanding customer service.

This is more than just an office position. You will play a vital role in the daily success, efficiency, profitability, and continued growth of our Commercial & Industrial Electrical Service Department.

• Coordinate and schedule electrical service calls, technicians, and daily work assignments.
• Answer incoming customer calls promptly and professionally.
• Communicate effectively with customers, electricians, service managers, and project managers.
• Manage service appointments, dispatching, and scheduling changes.
• Maintain accurate work orders, customer information, and service documentation.
• Create and provide customers with invoices.
• Assist with billing follow-ups, and outstanding accounts receivable.
• Track open work orders and ensure completed work is processed for timely invoicing.
• Support department productivity, operational efficiency, and customer satisfaction.
• Utilize Service Titan or similar service management software.

• Exceptional organizational and multitasking skills.
• Strong communication and customer service abilities.
• Dependable, punctual, and detail oriented.
• Ability to prioritize responsibilities in a busy service environment.
• Comfortable working with computers, scheduling software, and Microsoft Office and Microsoft Excel.
• A proactive attitude with the ability to solve problems independently.
• Positive attitude, professional appearance, and a strong work ethic.
• Previous dispatching, scheduling, office coordination, or service industry experience preferred.
• Electrical, HVAC, plumbing, or construction industry experience is a plus.
• Service Titan experience is a plus but not required.
• Ability to pass a drug test and background check.