TES Endpoint Support Associate

The Office of Information and Instructional Technology is seeking an Endpoint Support Associate to deliver technical support services to campus constituents, ensuring timely problem resolution, seamless system/data access, and optimal system performance. This position provides support for desktop and mobile computing technology during our campus wide Windows 11 Conversion project. The Associate works with IT peers to deliver the Windows 11 update to all computer devices belonging to College of Veterinary Medicine and are supported by our department.

Work hours are Monday through Friday, 7:45 a.m. to 4:45 p.m. in the office (this is not a remote position); occasional nights and weekends may be required for emergencies. This associate must be able to navigate stairs and lift heavy equipment weighing up to 50 pounds. Must hold a valid driver’s license and pass a required university driver’s safety course.

• Life‑Changing Impact
  :
  Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence
  :
  We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You
  :
  Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama
  :
  The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top‑ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone
  :
  Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

• Provides high‑quality customer service through courteous and professional communication. Supports and maintains effective relationships with consistent follow‑up and documentation.
• Provides technical support to the University community to resolve moderately complex first‑ and second‑tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second‑ and third‑tier requests to the appropriate technical personnel.
• Provides timely resolution of problems or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas.
• Provides support and instruction for clients.
• May assist with hardware and software evaluation or testing as part of the ongoing project.
• Perform other related duties as assigned by the supervisor.

• Bachelor’s degree – No specific discipline. Degree in IT or related field preferred
• 0 years of experience OR
• Associate’s degree – No specific discipline. Degree in IT or related field preferred
• 4 years of experience OR
• High school diploma or equivalent
• 8 years of experience

Substitution allowed for

Education:

When a candidate has the required experience but lacks the necessary education, they may usually apply additional relevant experience toward the education requirement at a rate of two (2) years of relevant experience per year of required education.

• Relevant IT experience in a service environment or university setting.
• Experience deploying and maintaining endpoint computers in a Windows and Mac environment. Experience in applying cybersecurity principles and best practices.

• Experience with Windows 11 rollout and support for end‑user devices.
• Strong troubleshooting skills and ability to document solutions clearly.
• Familiarity with endpoint management tools and remote support platforms.
• Knowledge of cybersecurity protocols relevant to endpoint protection.

$20.16-$30.24

7:45AM to 4:45PM

Auburn

AL

08/11/2025

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