Area Supervisor

Area Supervisor at Ross Stores, Inc.

Ross is a leading off-price retailer with over 2,200 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

• Success – our winning team pursues excellence while learning and evolving.
• Career Growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve hard problems and find the right solutions.
• Commitment to Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us, and strive to be a positive force in our community.

The Area Supervisor is a member of Store Leadership responsible for a specific, assigned area of the Store and for general operations and supervision when acting as Manager on Duty. Key responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly and easy‑to‑shop environment, ensuring proper merchandise presentation, and maintaining a clean work area.

Maintaining Safe & Secure Environments:

• Understand that safety is the number one priority and practice safe behaviors in everything you do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control, Electronic Article Surveillance devices, Cash Office security, armored carrier pick‑ups and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Ensure customer safety including accident prevention, accident reporting and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

Customer Service:

• Treat all Customers, Associates and other leaders with respect.
• Demonstrate courtesy, friendliness and professionalism at all times.
• Recognize Associates using Company recognition programs.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance in accordance with Company Dress Code and ensure all Associates do the same.
• Keep all areas of the Store clean, well‑maintained and merchandised to standard.
• Responsible for daily trash removal.

General Merchandising:

• Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks and following up per Company best practice.
• Responsible for receiving merchandise truck when needed and processing all merchandise with a sense of urgency.
• Handle the receipt of all non‑merchandise inbound deliveries and maintain cleanliness and organization of all Stockrooms.
• Help deliver and place merchandise on the sales floor when all merchandise is processed.
• Ensure any back‑stock is secured and processed to Company policy.
• Responsible for merchandising of department including the back stock and for the reduction of loss due to damage.
• Ensure compliance with the monthly presentation guidelines in the assigned area and perform floor moves and signing including promotional signing when needed.
• Perform re‑wraps as needed.

Loss Prevention:

• Understand and comply with the Loss Prevention Awareness Program and maintain a large customer service presence on the sales floor.
• Safeguard confidential information, cash and credit card information and merchandise.
• Maintain the Public View Monitor (PVM) system.
• Conduct “Code 50” package inspections.
• Execute all Company Best Practices and maximize productivity by minimizing steps and touches while working.

Front End Supervision and Operations:

• Ensure Associates are executing to Company standards at the Front End.
• Maintain pace, energy and “presence” at the Front End to expedite customer wait time.
• Train and coach Associates on cash registers, shortage control policies and other Front End procedures to meet friendly and productivity standards.
• Control Retail Associates’…