Service Technician

**** Patterson isn't just a place to work, it's a partner that cares about your success.
**** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
** Essential Functions
** To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
** Install and/or Repair Dental Equipment:
** The core responsibility for a Service Technician is to observe, listen, learn and apply training.
Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy.
* Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
* Follow checklists, ensuring all critical parts are examined.
* Demonstrate knowledge on the installation procedures and jobsite protocol.
* Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
* Perform other duties as assigned
** Customer Service:
** Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
** Communication:
** Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.
** Additional functions
** In addition to the essential functions listed above, the incumbent may perform the following additional functions.
* ** Work Ethic:
** Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
* ** Problem Solving

Skills:

** Anticipates problems and customer needs and goes beyond training to find answers.
* ** Interpersonal

Skills:

** Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
* ** Inventory Management:
** Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
* ** Personal/Vehicle Safety:
** Safety is a primary focus for the Patterson Dental service department.  Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.  Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.#
** Required Qualifications
*** High school diploma or equivalent
* Mechanical aptitude required
* Possesses strong work ethic and takes ownership of both company and customers goals/objectives
* Focused on understanding, meeting, and exceeding customer expectations
* Ability to thrive in a fast-paced environment
* Requires basic computer skills and/or ability to use smart phone/tablet
* Strong verbal and written communication skills
* Valid driver’s license along with good driving record
** Preferred Qualifications
*** Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
* Excellent organization and problem-solving skills
* Knowledge of Microsoft Outlook, Excel and Teams is helpful
** Physical Demands
*** Must be able to remain in a stationary or driving position up to 100% per day.
* Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
* Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
* Must be able to reach at shoulder level and reach at waist level up to 25% per day.
* Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
* Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
* Must be able to climb steps and/or ladders less than 5% per day.
** Environmental Factors
*** This position requires traveling to customer locations and providing services and support to customers.
** Travel and On-call
*** 100% travel to customer sites in a local geographic area
* Occasionally out of town for overnight and/or after-hours#LI-NR1

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
* Full Medical, Dental, and Vision benefits and an…