Salon Leader - Manager

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Overview

The Area Salon Leader is responsible for the following:

• Growing service and product sales year over year
• Managing P&Ls with heavy focus on scheduling for labor budget and controlling inventory with product ordering
• Team building for each salon

Overview

The Area Salon Leader is responsible for the following:

• Growing service and product sales year over year
• Managing P&Ls with heavy focus on scheduling for labor budget and controlling inventory with product ordering
• Team building for each salon

Job Duties

• Exemplify YSG Values (Relationships, Resourcefulness, Impact)
• Resource, Direct, Motivate, Administrate Salon Operations
• Recruit and maintain productive salon staffs at locations in region
• Develop salon staff by providing direction and coordinating training
• Motivate Production
• Effectively Execute Salon production process
  - Revenue Minus Payroll (RMP)
• Effectively Execute Salon Inventory Management Process.
• Conduct weekly salon check ups
• Influence Efficient resolution of Maintenance Issues/Request (send & follow up on trouble tickets until issues are fixed).
• Assist with Resolving IT Requests (Internet, Phone, POS, CC terminal, Camera, Computer, Receipt Printer).
• Help supervise & coordinate property improvements, salon maintenance services, and new technology tool implementation in salons.
• Ensure chemical release form vs. chemical services in the market are compliant.
• Conduct new hire follow ups for market employees
• Professionally participate in company and regional meetings and reports
• Supervise/manage cycle counts in market salons.
• Satisfy payroll/ops report & issues requirements related to market employees.

The company will consider requests to modify the job description or exceptions to an employee's disability, or as otherwise required by law, based on legally protected religious observances, as reasonable accommodations.

Qualifications

• Ability work a flexible schedule, including evenings and weekends
• Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner.
• Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings).
• Ability to resolve guest issues
• Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues
• 5 years management experience in Beauty Industry
• Ability to travel daily and overnight stays when required

Capabilities

• Demonstrate ability to run a profitable business with a focus on delivering an exceptional customer experience
• Strong organization and time management skills
• Demonstrate positive attitude and always exercise good judgment
• Lead and drive change through strong communication, personal leadership and team building
• Demonstrate adaptability and flexibility to changing needs
• Understand customer needs and trends
• Demonstrate accountability, dependability and ethics
• Participate in Video Conferencing

Essential Functions Development Of The Team

• Minimum of one on-site meeting monthly with each Salon Leader using the YSG 1:1
• Responsible for creating a culture consistent with our YSG values and mission. Build necessary business relationships and create an environment of development. Responsible for building a high performing team that works together to achieve results.
• Recruit and train Salon Leaders and Stylists. Partner with Salon Leaders to ensure that stylists receives coaching and training to continuously improve their skills and service levels.
• Ensure a high level of employee satisfaction through strong leadership with the objective of retaining the best talent and consistent performance management rhythms.
• Coach and communicate with Salon Leaders to develop Stylists for promotion to Salon Leader positions.
• Develop Salon Leaders for promotion to other leadership positions.

The company will consider requests to modify the job description or exceptions to an employee's disability, or as otherwise required by law, based on legally protected religious observances, as reasonable accommodations.

• Ensure that performance management is executed through recognition and coaching. Document important conversations. Measure performance and provide coaching as necessary. Terminate non-performing Salon Managers and other staff as needed.
• Ensure that technical training is provided as necessary to increase performance and guest satisfaction.

Reporting & Responsibilities

• Accurate data reporting for scorecards, personnel management, and budgets.
• Must ensure the market is partnering with HR on…