Collections Specialist

Collections Specialist I – Columbia Southern University

Job Title: Collections Specialist I

Department: Student Accounts

Reports to: Supervisor

FLSA: Non‑Exempt

Hours: Monday through Thursday 8:00 AM – 5:00 PM, Onsite;
Friday 8:00 AM – 3:00 PM, Remote (extended hours when requested)

Compensation: $16.00 hourly (final amount determined by experience, qualifications, and company guidelines)

The Collections Specialist monitors student account records for negative and delinquent balances and ensures timely resolution.

• Research and communicate accurate account information to students via phone, text, email, and chat.
• Provide excellent customer service to internal and external stakeholders.
• Negotiate payment plans and set up payments so students can continue enrollment.
• Process payments obtained during daily correspondence.
• Call or email customers to resolve account balances.
• Document interactions properly within student files.
• Assist students with enrollments by submitting enrollment forms or explaining online submission procedures.
• Provide department backup as needed.
• Promote, maintain, and enhance workplace culture within Student Accounts and the university.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following represent the knowledge, skills, and abilities required.

• English Language – Structure, content, spelling, grammar, and composition rules.
• Academic Processes – University guidelines, course descriptions, and academic terminology.
• Clerical – Office administrative procedures, file and record management, typing, and other office tasks.
• Computer – Basic computer operations, word processing, web browsing, Microsoft Office, and Excel.
• Mathematics – Basic math skills.

• Critical Thinking – Apply logic and reasoning to analyze information and solve problems.
• Reading Comprehension – Understand written sentences and paragraphs in work‑related documents.
• Research – Locate key facts and information for learning and decision‑making.
• Interpersonal Skills – Communicate and interact effectively with people, aware of social perceptions.
• Time Management – Self‑manage time to accomplish tasks.
• Attention to Detail – Thoroughness and accuracy in completing tasks, ensuring all aspects are reviewed.

• Written Comprehension – Read and understand written information.
• Written Expression – Communicate information and ideas in writing clearly.
• Oral Comprehension – Listen to and understand spoken information.
• Oral Expression – Communicate information and ideas verbally.

High School Diploma or GED.

• Office equipment: computers, telephones, printers.
• Software:
  Microsoft Word, Excel, Adobe, Outlook, Anthology, Ring Central, Chat Beacon, and internal database.
• Reliable, secure internet is required.

Remote work with an established office and secure, reliable internet connection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

None.

• Entry level

• Full‑time

• Accounting / Auditing and Finance

• E‑Learning Providers

Apply now for the Collections Specialist I role at Columbia Southern University. Remote & onsite opportunities available. Good chance to join a collaborative team dedicated to student financial health.