Lead Front Office Agent

Job Overview

Sun Outdoors Orange Beach is seeking a friendly, customer-focused full‑time Lead Front Office Agent to join our team. The pay for this position is $17 to $18 per hour based on experience. As a key member of our Front Office team, you will provide exceptional hospitality, assist guests with check‑ins and check‑outs, handle reservations, and ensure a smooth and welcoming experience for all visitors while performing light bookkeeping duties including cash handling and invoice processing.

This is a great opportunity to work in a fun, fast‑paced resort environment while helping guests enjoy our accommodations, pools, arcade, and other amenities.

• Greet and welcome guests warmly and provide excellent customer service.
• Process check‑ins, check‑outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Balance the cash drawer daily and prepare transaction reports.
• Process invoices, post charges, and assist with basic expense records.
• Maintain organized and accurate front office files and records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain petty cash fund.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest‑first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast‑paced environment.
• Must be detail‑oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

• Base pay of $17.00 to $18.00 per hour based on experience.
• Work in a vibrant, resort environment with a supportive team.
• Competitive pay and employee benefits.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.

Full‑time year‑round position working at Sun Outdoors located in Orange Beach, AL. Flexible scheduling required, including weekends and holidays. We offer medical, dental, vision coverages, a 401(k) with company match, a generous paid time off plan, discounted travel program benefits for team members, and more!

EOE / AA / M / F / Veterans / Disabled / Drug‑Free Workplace