Admissions Counselor

Department:Admissions
Reports To:Admissions Supervisor
FLSA:Non-Exempt

Hours:Monday–Thursday 8:00 AM–5:00 PM CT;
Friday 8:00 AM–5:00 PM CT (extended hours as requested) with a scheduled Saturday rotation
Location:Orange Beach, AL

Under the direction of the Admissions Supervisor, the Admissions Counselor I, performs a full range of customer-service-oriented telephone and email support activities in a high-volume, fast-paced environment. This role is heavily focused on inbound and outbound calls, email communication, and proactive outreach to prospective students. The Admissions Counselor I guides prospective students through the admissions process, builds strong relationships, supports enrollment processing, and ensures accurate tracking and submission of students through their first enrollment at Columbia Southern University.

Qualified applicants must be flexible, adaptable, detail-oriented, and comfortable managing competing priorities. This position is non-exempt and eligible for overtime.

Additional duties may be assigned.

• Manages a high volume of inbound and outbound calls and heavy email communication with prospective students in a timely, professional, and customer-focused manner.
• Proactively reaches out to prospective students to provide guidance, answer questions, and encourage progression through the admissions and enrollment process.
• Guides prospective students through the admissions process by helping them assess their skills, education, and career goals to select the most appropriate academic program, in compliance with departmental and university standards.
• Builds and maintains positive, professional relationships with prospective students to support engagement, trust, and successful enrollment outcomes.
• Answers inquiries regarding applications, admissions requirements, enrollment steps, payment methods, academic programs, course descriptions, and university policies and procedures.
• Assists students throughout the first enrollment process, ensuring required documentation is received, reviewed, tracked, and submitted accurately and on time.
• Reviews new student records and enrollment information for completeness, accuracy, and compliance with university requirements.
• Logs into and out of phone rotations as scheduled, makes required callbacks, and responds promptly to internal and external communications via phone, email, and chat.
• Accurately documents all interactions, notes, and required information in internal database systems, including contact details, academic information, and enrollment status updates.
• Follows all internal processes and procedures while meeting productivity, quality, and customer service standards.
• Supports admissions process improvements by identifying trends, barriers, and opportunities to better assist prospective students

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge

• English Language:
  Knowledge of structure, content, grammar, spelling, and professional written communication.
• Computer:
  Proficiency in basic computer functions, including Microsoft Office (Word, Excel, Outlook), email, and web-based systems.
• Clerical:
  Knowledge of administrative procedures, recordkeeping, data entry, and documentation management.
• Customer and Personal Service:
  Understanding of customer service principles, needs assessment, quality standards, and satisfaction evaluation in a service-driven environment.

• Problem Solving:
  Identifies issues, gathers information, and resolves…