Academic Advisor

Join to apply for the Academic Advisor I role at Columbia Southern University

$40,000.00 - $55,000.00 per year (Based on skills and experience)

• Job Title: Academic Advisor I
• Department: Academic Advising Center
• Reports to: Team Lead, Academic Advising Center
• FLSA Status: Exempt
• Hours: Monday–Thursday 8:00 AM–5:00 PM onsite;
  Friday 8:00 AM–5:00 PM remote (extended hours when requested)
• Location: Orange Beach, AL
• Compensation: $40,000 annually, with adjustments based on experience and qualifications

Under the direction of a Team Lead, the Academic Advisor I works alongside the Academic Advising staff to provide educational guidance and assistance for students enrolled by planning schedules, recommending courses, and determining appropriate educational solutions.

• Serve as the central point of contact for an assigned student population and refer to other offices and agencies, encouraging student engagement with university resources, curriculum offerings, policies, and procedures.
• Provide guidance throughout a student's degree program in areas such as success strategies and academic program changes.
• Utilize various communication methods, including phone, email, SMS, chat, and video calls, to engage with students.
• Proactively contact an assigned student population in accordance with university priorities.
• Identify students’ goals and promote successful achievement by developing student-centered relationships and academic plans, monitoring progress.
• Apply university guidelines, academic terminology, and acceptable advising practices by providing accurate information, ensuring compliance with policies, and demonstrating proficiency in advising tools and software.
• Advise at-risk students for academic success by exploring alternatives to overcome barriers to persistence or graduation.
• Comply with FERPA and other applicable laws concerning student information.
• Promote, maintain, and enhance workplace culture within the Academic Advising Center and the university.
• Complete at least two hours of professional development training per year.

• English Language – understanding of structure, meaning, spelling, composition, and grammar.
• Administrative – knowledge of office procedures and systems such as word processing, file management, transcription, form design, and workplace terminology.
• Computer – basic computer processes including word processing, web browsing, Microsoft Office, and basic Excel.

• Active Listening – give full attention, understand points, ask questions, avoid interrupting.
• Critical Thinking – use logic and reasoning to evaluate alternative solutions, conclusions, or problem approaches.
• Reading Comprehension – understand written sentences and paragraphs in work-related documents.
• Social Perceptiveness – be aware of others’ reactions and understand why they respond.
• Time Management – manage one's own time to accomplish tasks.
• Attention to Detail – ensure thoroughness and accuracy in tasks.

• Written Comprehension – read and understand written information.
• Written Expression – communicate information in writing so others understand.
• Oral Comprehension – listen and understand spoken information.
• Oral Expression – communicate in speaking so others understand.
• Service Orientation – actively seek ways to help people.

• Bachelor’s degree required.
• Experience with diverse students or customers and understanding their unique needs preferred.
• Experience in problem-solving and conflict resolution, handling sensitive situations with professionalism and confidentiality preferred.

• Office equipment: computers, telephones, printers.
• Software:
  Microsoft Word, Excel, Outlook, Blackboard, internal database software.
• Secure, reliable internet required.

The position is hybrid, located in a secure office with reliable internet. Reasonable accommodations may be made for individuals with disabilities.

None.

Entry level

Full-time

Education and Training

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