Guest Service Agent Fairfield Inn Orange Alabama

Overview

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude.

About A&R Hospitality Group:

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at

• Greet guests and check in arriving guests and check out departing guests.
• Register all incoming guests and ensure all pertinent information is obtained.
• Provide excellent customer service to all guests and respond to guest inquiries or requests.
• Answer incoming phone calls and handle guest reservations for same-day or future arrivals.
• Assist in other departments as needed.
• Address and resolve guest complaints in a timely manner.
• Block incoming reservations based on guest requests and room availability.
• Block arriving reservations of all groups.
• Maintain cleanliness of the back office and front desk area.
• Anticipate guest needs to provide superior guest service.
• Maintain confidentiality and security of proprietary company information and guest information.

• Competitive pay
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• 401(k) - up to 4% company match
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.