Member Service Clerk

Job Title:

Member Service Clerk

Work Location:

Orange Beach, AL

Department:
Member Service

Job Type: Full Time

• Assists all walk-in members with service requests and other inquiries.
• Receives member payments, including fees, deposits, and other payments, and posts to the general ledger.
• Balances cash drawer, kiosk, night deposit, and other batch payments.
• Interacts with Staking Technicians regarding new service requests.
• Accomplishes all tasks related to initiating new services, meter sets, disconnects, and change-over service orders, including the application process, quoting deposits, and updating the system.
• Explains all products, including surge protection, generator devices, outdoor lighting, and any other products or services offered by the Cooperative.
• Utilizes member information software systems, including billing, outage management, mapping software, and other programs as required.
• Sorts and delivers incoming mail and contents of the courier bag. Prepares deposit bags for pickup by the armored car service. Checks in visitors or vendors who enter through the lobby at Cooperative facilities.
• Performs other duties as assigned.

• High School Diploma/GED.
• Previous experience in member service and public relations, basic accounting, cashiering, or banking. Electric utility company experience preferred.
• Demonstrated knowledge of accounting, billing, and bookkeeping practices and principles.
• Ability to communicate professionally, effectively, clearly, and pleasantly – both orally and in written form.
• Proficient computer skills with software applications (Windows, Excel, Word, Outlook).
• Valid driver's license.

• Duties are performed in a typical office environment. Occasional overtime may be required. Some travel to training events is expected, some of which could be overnight.

The above-described duties are not all-inclusive. A detailed job description will be provided during the interview.

• Qualified applicants can expect competitive wages with opportunities for long-term growth.

• Blue Cross Blue Shield Dental/Health/Vision Coverage
• Long Term Disability
• Aflac Cancer Coverage
• 24-Hour Accident and Business Travel Insurance
• Life/AD&D Insurance

• NRECA Retirement Security Plan
• NRECA 401 (k) Pension Plan

• Flexible Spending Account Healthcare and Dependent Care
• Paid Time Off
• Sick Leave
• Paid Holidays
• Telemedicine
• Wellness Program
• Group Emergent and Air Emergent Transportation Coverage
• 9/80 Work Schedule

• The Cooperative is committed to mentoring and investing in the professional development of its employees. The Cooperative values professionalism, safety, teamwork, integrity, leadership, and empathy in a team environment.

This notice of job vacancy is not intended to provide a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job.

THE Final date to receive applications IS MONDAY, OCTOBER 26, 2026, AT 4:00 PM CST.

Baldwin EMC

19600 State Highway 59

Summerdale, AL 36580 D