Patient Representative

Patient Representative (Full-Time) About Diana Health

Diana Health is a high‑growth network of modern women’s health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.

The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women’s health practice. You are warm, welcoming, attentive, outgoing, customer‑service oriented and detail‑oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient’s face after they interact with you and are willing to go above and beyond to create a wonderful experience.

• You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:
  • Provide warm and friendly client interactions
  • Take care of client check‑in and check‑out, answering questions and disseminating information to appropriate team members as necessary
  • Provide waiting‑area tours to new clients, orienting them to our space and making them feel welcome and at home
  • Ensure paperwork, consents, and insurance information are collected and complete
• Managing the client schedule:
  • Know the schedule front‑to‑back / inside and out, and work through schedule efficiencies based on the flow of the day as well as client and provider needs
  • Anticipate schedule needs days and weeks in advance
  • Schedule client appointments in real‑time as well as those made through our online platform
• Insurance, payment, and billing:
  • Perform verification of benefit checks with insurance companies
  • Manage and collect client copays and payment balances
  • Discuss and set up payment plans with clients
• Front‑of‑the‑house management:
  • Work with the team to ensure the office is ready, set up, and prepared for the day
  • Collaborate on inventory, keep the office pristine, and other tasks as they arise
  • Manage phone triage as necessary, coordinating between team members

• Customer service and hospitality experience strongly preferred and highly desirable
• Bachelor’s Degree preferred or High School Diploma/GED with 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Tendency to organize and create structure in a fast‑paced, dynamic environment

• Love interacting with people, practicing excellent communication and interpersonal skills
• Enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly, and helpful attitude
• Exceptional at managing many tasks and do not feel overwhelmed by multitasking
• Focus on details and organize and prioritize them along the way
• Obsess over growth and process improvement, love learning new tools, processes and systems to aid in continual improvement
• Thrive in highly collaborative, fast‑paced environments

• Competitive compensation
• Health, dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can‑do / how‑can‑I‑help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Health Care Provider

Industries:
Hospitals and Health Care