Bilingual Center Administrator

Center Administrator – Conviva Senior Primary Care

Join us as a Center Administrator (CA) at Conviva Senior Primary Care in Orange City. The CA leads daily operations of our senior primary care centers, ensuring patient‑centered care and operational excellence.

Base salary: $71,100 – $97,800 per year. Compensation may vary by location and experience.

The CA ensures smooth operation and performance of outpatient centers, managing administrative, operational, and leadership tasks. Responsibilities include staffing, policy implementation, financial stewardship, and collaboration with clinicians to achieve optimal patient outcomes and company initiatives such as Quality, HEDIS/STARs, AHCA, and retention.

• Oversee operations of a multi‑physician office, grow a positive team culture, and manage daily schedules for MA and FO staff.
• Ensure adherence to state and federal regulations.
• Plan and conduct staff meetings, demonstrate financial acumen, and manage P&L to align strategy with business results.
• Maintain front‑of‑house and back‑office operations, ensuring a clean, organized, and welcoming environment.
• Onboard new associates and providers, providing ongoing training and development.
• Conduct monthly meetings with regional leaders and providers.
• Monitor and improve NPS scores, address service recovery requests.
• Facilitate collaboration with colleagues, patients, and stakeholders.
• Provide administrative support such as expense reporting, new provider onboarding, credentialing, and scheduling.

• Create patient‑centric environments and prioritize patient needs for high satisfaction.
• Partner with clinical leadership to address clinician performance issues and resolve patient complaints.
• Conduct monthly safety audits, reviewing clinical logs for compliance.
• Collaborate with providers on patient terminations and risk management.

• Collaborate with clinical dyad partners to align on clinical and operational goals.
• Maintain communication on performance, strategies, and team management.
• Ensure unified decision‑making and consistent messaging.
• Manage clinic/market dynamics and engagement cooperatively.
• Communicate incentive plans effectively.
• Develop provider engagement strategies to reduce turnover and improve satisfaction.

• Ability to work at Conviva clinic in Orange City.
• 3+ years of operational leadership in a multi‑physician office, including front‑of‑house and clinical operations.
• Experience in healthcare practice management.
• Knowledge of state and federal healthcare regulations.
• Proficiency with EMR or HIM systems.
• Strong interpersonal skills for interaction with diverse stakeholders.
• Patient‑facing role with mandatory TB screening.
• Current CPR certification;
  Florida associates require ACHA Level II background clearance.

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field (or 5+ years of comparable experience).
• Full‑risk VBC experience.
• Knowledge of population health strategy.
• Familiarity with Medicare.
• Experience managing a budget of $500,000+.
• Attach resume in PDF or Word format when applying.

• Work hours:
  
  Monday – Friday, 8 am – 5 pm (40 hours/week).
• Interview format:
  Hire Vue.
• Annual pay range: $71,100 – $97,800.
• Bonus incentive plan eligibility based on performance.

Conviva Senior Primary Care offers competitive benefits, including medical, dental, vision, 401(k) retirement plan, paid time off, disability, life insurance, and more to support whole‑person well‑being.

Conviva Senior Primary Care delivers proactive, preventive care to seniors, focusing on physical, emotional, behavioral, and financial needs. As part of Center Well, a Humana company, we provide whole‑person health services, stable employment, and career growth opportunities.

Conviva Senior Primary Care is an equal‑opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. We take affirmative action to employ individuals with disabilities or protected veteran status and base all employment decisions on valid job requirements.