Store Support, Customer Service Rep

Overview

Position:
Store Support. Associates in Store Support positions are responsible for a variety of non-sales functions, including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, and providing administrative services. Direct customer or vendor interaction is sometimes required. These roles help direct customers to store departments or merchandise, answer questions on product order status, handle cash management or program compliance, and support key operational objectives.

Individuals should work cooperatively with other associates, vendors, and carriers, with appropriate supervision, be detail-oriented, and have proven time management skills.

• Direct customers to store departments or merchandise and answer questions on product order status.
• Assist with order fulfillment and customer service in-store and in the lot.
• Provide administrative services and support program compliance where required.
• Collaborate with other associates, vendors, and carriers to maintain smooth store operations.

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and maintain a high level of integrity.
• Willingness to work with minimal supervision and support store-specific objectives.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Consumer Services