Installer Service Specialist

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The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoices customer orders, directs efforts to accurately pick and stage parts for delivery, and routes delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly.
• Assist on front counter as needed and on the retail counter as needed.
• Help with backroom duties, e.g., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• All other duties as assigned.

• Required: Strong background in mechanics.
• Required: Above average communication skills.
• Desired: Hands-on knowledge of automotive repairs.
• Desired: ASE Certification.
• Desired: Fluency in multiple languages (Spanish is highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age, veteran status, uniformed service member status, disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call  option, and provide your requested accommodation, and position details.