Front Desk Associate

Overview

Coastal Health is a leading provider of quality healthcare services, dedicated to offering exceptional care and a supportive work environment. We are currently seeking a motivated and career-oriented Front Office Check-In / Check-Out Representative to join our team!

The Front Office Representative plays a key role in ensuring a positive patient experience by managing check-in and check-out procedures, scheduling appointments, collecting payments, and maintaining accurate patient records and accounts.

• Greet and assist patients and visitors in person and over the phone, providing excellent customer service.
• Schedule appointments efficiently to optimize provider availability and treatment room use.
• Monitor patient flow and communicate delays to providers when necessary.
• Answer patient inquiries and help ease anxieties, maintaining a calm and welcoming reception area.
• Maintain and update patient records and accounts with accurate personal and financial information.
• Collect co-pays, balance, and assist with billing and credit policies as needed.
• Maintain office supplies and equipment by monitoring inventory and ordering as necessary.
• Assist during patient emergencies by following established protocols.
• Ensure patient privacy and confidentiality are always maintained.
• Follow office policies and procedures, and recommend improvements where applicable.
• Collaborate with team members to support overall office efficiency and patient satisfaction.

• High School Diploma or equivalent required.
• Minimum 1 year of experience in a medical office or healthcare setting.
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficient in scheduling, word processing, and general office software.
• Professional demeanor with a team-oriented mindset.
• Strong attention to detail and time management skills.
• Flexibility and reliability are essential.
• Additional preferred qualifications include multi-tasking, flexibility, telephone skills, time management, organization, scheduling, and professionalism.

• Competitive wages
• Health, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) plan
• Up to 3 weeks paid time off
• 7 paid holidays
• Opportunities for career growth and advancement within the company

Apply today to become part of a healthcare team that values professionalism, compassion, and career development!

Location:

Jacksonville, FL