Patient Account Representative

Patient Account Representative I

Take inbound calls from patients and answer billing questions. Collect outstanding patient balances.

• Take calls from patients who have questions regarding their bill.
• Assist patient by resolving their inquiry by answering their question either verbally or in writing.
• Initiate telephone contact with patients to collect on outstanding balances prior to their next appointment.
• Update patient demographics.
• Structure payment plans for patients.
• Ensure timely receipt of payments.
• Interpret patients benefits in order to answer billing questions accurately.
• Place eligible accounts with the collection agency.
• Update patient charts with valid insurance and/or contact information.
• Ensure eligible claims are refiled for payment consideration in a timely manner if patient bill is erroneous.
• Periodically contact insurance carriers to obtain the status of payment of a claim and/or challenge the processing of a claim.
• Take phone calls from various physicians answering questions regarding a patient.
• Other duties as assigned.

• Excellent written and verbal communication skills.
• Excellent customer service skills are required.
• MS Office experience, particularly in MS Word and MS Excel.
• Ability to type at least 30 wpm.
• Prior appeals experience electronically and ability to obtain claim status.
• Ability to multi‑task and work in fast‑paced environment.
• Detail‑oriented.
• Basic understanding of healthcare plans.
• Be able to read and understand medical benefits.
• Other duties as assigned.

High school diploma or equivalent.

2‑4 years of prior customer service and/or collections experience is preferred.

• Entry level (1‑4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi‑task and prioritize.
• Self‑motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please note:

All job offers are contingent on the successful completion of a pre‑employment criminal history check.

NOTE:

ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran