Front Desk Associate

Front Desk Receptionist – Primary Care Coastal Health – Orange Park, FLFull-Time | In-Person Coastal Health is seeking a friendly, dependable, and organized Front Desk Receptionist to join our Primary Care team in Orange Park. The Front Desk Receptionist is often the first and last point of contact for our patients, making excellent customer service, professionalism, and a positive attitude essential to this role.

We are looking for someone who enjoys helping people, works well in a fast-paced medical office, and can effectively manage multiple responsibilities while maintaining a welcoming and professional environment.

Responsibilities Greet patients and visitors in a friendly, professional manner

Check patients in and out for appointments

Verify and update patient demographic and insurance information

Collect copays, coinsurance, deductibles, and outstanding balances

Answer and route incoming telephone calls appropriately

Schedule, reschedule, and confirm patient appointments

Provide patients with necessary forms, paperwork, and appointment information

Verify insurance eligibility and assist with insurance-related questions

Maintain accurate patient information in the electronic medical record (EMR)
Scan and upload documents into patient charts

Process incoming and outgoing faxes and other correspondence

Assist with referrals and other front-office administrative duties as needed

Maintain an organized and welcoming reception and waiting area Communicate effectively with providers, clinical staff, and other departments

Protect patient privacy and maintain HIPAA compliance at all times

Provide compassionate and professional service to every patient

Assist the office team with additional duties as needed

Qualifications

High school diploma or equivalent

Previous medical office or front desk experience preferred

Primary Care experience is a plus

Experience with EMR/EHR systems preferred

Knowledge of medical terminology and insurance processes preferred

Strong computer and data-entry skills

Excellent verbal and written communication skills

Professional telephone etiquette

Strong organizational and multitasking abilities

Ability to work efficiently in a fast-paced environment

Excellent customer service skills

Ability to maintain confidentiality and handle sensitive patient information

Dependable, punctual, and able to work effectively as part of a team

The Ideal Candidate We are looking for someone who is friendly, compassionate, dependable, and team-oriented.

The right candidate understands that our patients should feel welcomed, respected, and cared for from the moment they walk through the door.

If you are someone who takes pride in providing excellent patient service and enjoys being part of a supportive healthcare team, we would love to hear from you!

About Coastal Health Coastal Health is a growing multispecialty healthcare group serving patients throughout Northeast Florida and Southeast Georgia. Our team is committed to providing quality healthcare while creating a positive experience for every patient and every member of the Coastal Health family.

Join the Coastal Health family and make a difference in the patient experience every day!

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.