Medical Assistant - Float

Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values align with ours.

The Medical Assistant (MA)-Float at Borland Groover is responsible for the coordination of patient care under the direction of the provider, including direct and indirect patient care, patient/family education, and transition of care. The MA must collaborate with the providers in the clinical area to maximize efficient patient flow within a fast-paced Gastroenterology specialty practice. This role requires flexibility, strong organizational skills, and the ability to adapt quickly to different workflows while maintaining high-quality patient care and excellent customer service.

• Efficiently room patients, obtain & record vital signs, patient history, medication reconciliation, and allergies.
• Drives customer service initiatives by creating and owning patient experience.
• Pre-check charts for patients scheduled to be seen in the office, ensuring all necessary results and records are present for review.
  
  Assist provider with physical examinations on patients as needed.
• Participates in patient treatment regimen, including administering medications (under the order of a physician).
• Performs a variety of office responsibilities, including answering the phone, taking messages, and performing triage within the scope of MA practice in an accurate and timely manner.
• Review instructions for medications and diet with patients.
• Send referrals to other physicians—examples: surgeons, Hematology, Oncology, etc.
• Process and review patient education pertaining to their ongoing care and when necessary to HIPAA appointed care provider prior to implementation.
• Administer and document vaccines according to the provider's order.
• Maintain accurate documentation, including, but not limited to, clinical notes in electronic health records.
• Process all prescription refills and authorization under the direction of the provider—document in the electronic health record.
• Provides coverage for other clinical team members as needed and may require phone call coverage or clinic coverage, which may include travelling to different offices. Those offices may include:
  Baptist Downtown, Beaches, Dunn Ave, Durbin Crossing, Fleming Island, Macclenny, Nassau Crossing, Orange Park, Riverside, Southside, St. Augustine, University Blvd or any future office.
• Send physicians' procedures and hospital lists to the coding and hospital desk.
• Check the charts at the end of the day to ensure that everything has been completed, scheduled, and signed off.
• This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
• Participate in training and compliance initiatives as needed (policy changes, procedure changes, etc.).
• Review and process PAQ/Clinical Tasks as directed by your provider.
• Place recalls at the provider's discretion.
• Other duties as assigned by the Director of Office Management, Office Manager, and Clinical Lead.

• Provide/Educate prep information for each Direct Access Procedure (DAP) and procedure recall patient.
• Stock and clean exam rooms.
• Must follow the organization’s Code of Conduct.
• Performs other related duties as assigned.

• Communication - Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts…