Retail Associate

About Ross Stores

Ross is North America’s leading off‑price retailer with over 2,200 stores and a strong track record of growth. The company offers high‑quality brands and on‑trend merchandise at extraordinary savings, with a fun treasure‑hunt shopping experience.

Our corporate headquarters are in Dublin, CA, with buying offices in New York, Los Angeles, and Boston, and distribution centers nationwide. Ross is a Fortune 500 company with 2023 revenues of $20.4 billion, committed to inclusive work environments and continuous learning.

The Retail Associate ensures a positive shopping experience for our customers. The role includes greeting patrons, maintaining merchandise presentation, assisting in merchandise handling, and supporting operational goals in all store areas.

• Practice safety as the top priority and report unsafe conditions.
• Maintain a clutter‑free sales floor with clear egress to emergency exits.
• Treat all customers and associates with respect, friendliness, and professionalism.
• Assist customers—be register‑trained, help with merchandise, and answer questions courteously.
• Respond promptly to customer service calls and resolve issues, escalating to leadership when needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Follow the company’s dress code and maintain a professional appearance.
• Execute daily assigned sizing and recovery to keep the store organized and merchandised to standards.
• Expedite newly received merchandise to the sales floor in a timely manner, following presentation guidelines.
• Understand loss‑prevention programs, shortage highway, store protection specialist (when applicable), and merchandise protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS policies for marking and processing out‑of‑stock merchandise.
• Follow policies for cash, check, charge card, refund, voids, and offline procedures; handle bankable tenders accurately.
• Maximize productivity by executing store best practices and minimizing workflow steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful manner.
• Perform basic mathematical calculations used in retail.

• Use store equipment (PDTs, registers, PCs) as required.
• Stand, walk, and move around the store up to 100% of the time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift over 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Additional qualifications may be required for specific assignments.
• Stockroom shifts may require lifting over 20 pounds.

None

This job description summarizes the primary duties and responsibilities of the position and is not comprehensive. Contents are subject to change at management’s discretion. Ross is an equal‑employment‑opportunity employer committed to diversity, inclusion, and compliance with all applicable laws protecting against discrimination.