Billing Specialist

Position Summary

The Billing Specialist will be responsible for generating accurate customer invoices, resolving billing discrepancies, processing payments, and supporting month-end close. This position requires a highly detailed and reliable person who is team oriented and has the ability to maintain a high level of confidentiality along with a thorough understanding of billing software and processes.

• Generate and distribute customer invoices accurately and on time based on service data and contract terms.
• Review billing data for accuracy and completeness, investigating and resolving discrepancies as needed.
• Apply payments and credits to customer accounts and reconcile daily transactions.
• Respond to customer inquiries related to invoices, statements, and 3rd party billing adjustments.
• Monitor aging reports and assist in collection efforts for past‑due accounts.
• Collaborate with customer service, sales, and operations teams to resolve billing issues and ensure smooth workflow.
• Maintain up‑to‑date billing records and documentation in accordance with company policies and audit requirements.
• Support monthly close by preparing billing reports, reconciling revenue, and posting entries as needed.

• High school diploma or equivalent required;
  Associate's degree in Accounting, Business, or related field preferred.
• 2+ years of experience in billing, accounts receivable, or general accounting.
• Proficient in Microsoft Excel and accounting/billing systems (e.g., Quick Books, Net Suite, SAP, or industry-specific platforms).
• Strong attention to detail and accuracy.
• Excellent organizational and communication skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Familiarity with customer contract billing, recurring services, or usage-based invoicing.

• Work is primarily performed in an office with standard business hours.
• Prolonged periods of sitting and working at a computer.
• Must be able to lift up to 15 pounds occasionally.
• May require overtime during billing cycles or month-end close periods.