Student Account Advisor

Position Information

Position Title
Student Account Advisor

Position Type
Regular

Job Number
SA94524

Full or Part Time
full-time 40 hours weekly

Fair Labor Standard Act Classification
Non-Exempt

Anticipated Pay Range
$25.00-$28.00

Pay Range Information
Chapman University is required to provide a reasonable estimate ofthe compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge,abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, aswell as internal equity and other internal factors.

The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary
Provides detailed and accurate administrative, accounting,collections and customer service for Chapman University student accounts. Communicates clearly and concisely with all constituents.

Chapman University’s mission is centered on serving our students and strengthening our campus community. Chapman believes there is significant value in an in-person workforce. Being present fosters collaboration, strengthens relationships across departments,enables us to better serve our co-workers and contributes to the student experience. It is an important part of the culture thatmakes Chapman a special place to work and learn.

• Accurate review of student accounting details.
• Clearly and concisely identify potential problems and resolve.
• Accurately correct accounting discrepancies to ensure accuracy of student accounts and month end statements.
• Research and resolve complex account issues regarding payment plans, monthly billing statements, registration drops and adds, and financial aid issues and coordinate resolution with students,parents and other university departments.
• Clearly and concisely counsel students and parents on financial agreements with the university based on policy and professional judgement to ensure timely payment and follow up on past due accounts.
• Clearly and concisely counsel students and parents on financial agreements with the university based on policy and professional judgment to ensure timely payment and follow up on past due accounts.
• Counsel students, parents and constituents on University policies.
• Coordinate student account activity and account adjustments with other university departments.
• Accurately calculate and process student refunds based onfederal and university policy.
• Request stop payment on student refund checks as needed.
• Prepare written correspondence to ensure understanding ofissue.
• Ensure timely collection calls and follow up.
• Analyze student accounts to determine registration eligibility and update proper restriction codes in system.
• Update and maintain accurate payment and financial aid codes insystem.
• Utilize Image Now system as a tool in research accounthistory.
• Utilize student system screens efficiently in analyzing student accounts.
• Assist in special projects and other duties assigned

• Two years accounts receivable and collections or equivalent experience.
• Good organizational skills and technical skills and ability towork under deadlines.
• Clear and concise oral and written communication skills,problem solving skills, and demonstrated ability to handle adversesituations with tact and diplomacy.
• Demonstrated ability to work independently, take initiative,and exercise discretion and judgment on matters of significance,and ability to maintain the highest level of confidentiality
• Working knowledge of accounts receivable and collections and demonstrated ability to use this knowledge clearly and concisely tosolve…