Assistant Director, Admission Operations​/CRM

Posting Details

Position Information

Position Title

Assistant Director, Admission Operations/CRM

Position Type

Regular

Job Number

SA88424

Full or Part Time

full-time 40 hours weekly

Fair Labor Standard Act Classification

Exempt

Anticipated Pay Range

$83,000-$88,000

Pay Range Information

Chapman University is required to provide a reasonable estimate ofthe compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, aswell as internal equity and other internal factors.

The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary

The Assistant Director of Admission Operations/ CRM assists the Director of Operations in developing and managing the Technolutions Slate system to support the Graduate and Undergraduate Admissioncounseling teams. Admission Operations creates and maintainsapplications, assists with the management of daily application processing, and overall maintenance of system functionality.

Responsibilities Liaison with the Strategic Marketing and Communications team

• Collaborate on the collection of leads in Slate related to marketing campaigns
• Facilitate the sharing of data related to the evaluation process of campaigns to aid in decision making for department and marketing partners.

Create and maintain Slate applications and assist with management of integrated CAS applications

• Coordinate with Admission staff to plan annual changes
• Configure updates during Cycle Prep
• Assist with managing the processing of applications during the admission cycle
• Assist with managing set up of checklists and rules for application processing
• Create and maintain documentation

Collaborate with Admission Communications and Admission Counseling teams

• Update and maintain Application Status Page configuration for applicants, admits, and incoming students.
• Explore new features and optimization opportunities through theuse of Slate portals with various constituencies, including students, parents, counselors, etc.
• Support functional users in developing queries, reports, andforms across the instance of Slate
• Support system integrations with 3rd party software for lead generation and record updates

Serve as lead in set-up and management of the Reader Module in Slate.

• Collaborate with admission staff to create and maintain the Reader review processes to maximize efficiency and maintain best practices as defined by Slate documentation
• Create and maintain Reader Bin structure and associated systemset-up rules
• Create and maintain documentation
• Audit and trouble shoot the processes throughout the admissioncycle

Identify and recommend new functionality available in Slatewhich can be used to enhance new student enrollment

• Research and share new features and opportunities for Slatethat can improve the student experience and/or internal processes
• Support implementation of new features with documentation,testing, and staff training

Required Qualifications

• Bachelor’s degree, or equivalent combination in education and experience.
• A minimum of 2-3 years professional experience in an admissionsoffice, preferably at a higher education institution.
• Demonstrated knowledge of admissions and CRM systems including report writing and analysis
• Minimum two years experience in the Technolutions Slate systemand expertise in Slate Portals including these graphic design skills:
• Working knowledge of HTML and CSS
• Ability to create functional web portals utilizing industry best practices
• Ability to maintain brand consistency and Marketing department guidelines within Slate portals
• Advanced knowledge of industry-standard layout and design software (Adobe creative cloud/Photoshop/Illustrator/InDesign)
• Designing graphic content, illustrations, and infographics
• Strong typography, color, visual communication, and layoutskills
• Familiarity with web design best practices (responsive design,grid layout, accessibility)
• Ability to work effectively as a member of a team, but also beable to exercise initiative and work independently.
• Strong analytical skills to evaluate data, assess alternatives,and make decisions and or recommendations.
• Strong writing skills to prepare and proofread clear and concise, grammatically correct business correspondence and marketing materials.
• Demonstrated…