Customer Experience Operations Leader; FCR & Insights
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management
Alignment Health seeks a Manager, Customer Experience Support Projects to lead strategic operational initiatives that strengthen the Customer Experience organization serving our valued members. You will drive scalable improvements across call center performance, first call resolution (FCR), caring connections, and true ownership of member issues.
The role requires cross-functional collaboration, SME partnership, and matrixed project execution to deliver measurable outcomes while ensuring
Are you ready to take on the Customer Experience Operations Leader (FCR & Insights) role at Alignment Healthcare Inc.?
Join us at Alignment Healthcare Inc. as our next Customer Experience Operations Leader (FCR & Insights) in Orange, CA, United States.
We are currently recruiting a Customer Experience Operations Leader (FCR & Insights) for our team in Orange, CA, United States.
This is a strong opportunity to take on the Customer Experience Operations Leader (FCR & Insights) role at Alignment Healthcare Inc.
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