Senior Customer Success Lead; Escalations
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Alignment Health is seeking a Customer Success Lead to manage high-visibility member escalations with a focus on empathy and service recovery. You will act as a working lead, guiding frontline staff and coordinating across departments to resolve issues end-to-end.
The role requires deep Medicare Managed Care knowledge, healthcare CS experience, and strong communication skills. This leadership position emphasizes ownership, compliance, and improving the member experience.
We are looking to fill the Senior Customer Success Lead (Escalations) position at Alignment Health in Orange, CA, United States.
Learn more about the Senior Customer Success Lead (Escalations) role in the description above.
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