Service Writer

Our company continues to grow across all of its locations. We’re looking for people who share our commitment to excellent customer service. See our job openings below.

Our sales team is committed to fostering strong relationships with customers and partners while driving equipment, parts, and service sales. They utilize their industry expertise and market insights to offer customized solutions, helping businesses secure the necessary material handling equipment.

Our parts team excels in selling parts to internal and external customers through various channels, including over the counter, phone, and online. They enhance our core business performance by supporting operational success and fostering strong customer relationships.

• Life & Disability Insurance
• 401(k) retirement plan with company match
• Holiday pay & PTO
• Sick time (California)
• Paid maternity and paternity leave
• On-the-job training
• Tuition Reimbursement
• Leadership Development Initiative
• Discounts with GM and Ford Manufacturers
• Paid training advancement to Journeyman Level
• Tool Loan Program
• Safety Eyewear Reimbursement
• Company-provided vehicle and phone

Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Forklifts Group Vision and Mission.

Support and participate in activities and initiatives that help others.

Position:Service Writer

Location: Orange, CA

Job :454

# of Openings:1

Service Writer, Full Time

Location:
Orange, California, 9586

JOB SUMMARY

The Service Writer acts as a critical link between the service team, parts team and the customer, ensuring all repair estimates are accurately communicated with recommended maintenance to internal and external customers in a timely manner. The Service Quote Supervisor ensures quotes are efficiently supported, including sublet repairs, parts availability and labor availability. The Service Quote Supervisor schedules equipment repairs with service and parts personnel, advises the Service Manager on quote status and works closely with Product Support Sales Representatives.

ESSENTIAL FUNCTIONS

• Provide positive, respectful communication with all stakeholders.
• Support Service Department KPIs related to efficiency, productivity, and customer satisfaction.
• Process quotes from initial request to final invoice, ensuring accuracy, time completion and proper documentation. Present quotes to customers promptly and efficiently. Maintain consistent communication with customers about status of repairs.
• Determine labor repair requirements to provide customers with best repair value. Look up accurate parts for quote.
• Handle quote requests, concerns, and complaints promptly and professionally.
• Maintain an accurate quote log of win/loss for tracking and performance analysis.
• Utilize internal operating systems and tools to create quotes.
• Ensure quotes are accurate, complete, and follow repair guidelines (parts, labor hours, sublet repairs).
• Process approvals, subsequent part orders, and establish shop/field repair schedules.
• Work with Service Manager and Service Account Supervisors to develop and maintain a standard guidebook (Flat rate) for response times.
• Maintain knowledge of the Service Automation System.
• Collaborate with Service Manager, Operations Manager, and Parts Manager to align with strategic goals.
• Available for after-hours work as required for Service Operations (weekday and weekends).
• Act as support and back up for dispatching, incoming calls, and walk in service customers.
• Oversee the…