Guest Service Supervisor

Join to apply for the Guest Service Supervisor role at Global Partners LP

Job Description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. Global Partners embraces the future, investing in the energy transition with initiatives like Global

GLO and supporting the communities in which we operate with our charitable work.

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Vision and Life Insurance, along with additional wellness support.
• The Road Ahead – 401k and a match component.
• Professional Development - Tuition reimbursement; this benefit is offered after 6 months of service.

• Apply for the role. The hiring manager will review your resume; if your experience aligns, a recruiter or manager will contact you.
• Interviews may be conducted in person or via Zoom, with additional information provided as needed.

• Must be available to work flexible hours that may include day, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Must have reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (i.e. cooler, outside, etc.).

• High School Diploma or GED

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don t check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at .

• Disclaimer:
  At Global Partners, we don t use lie detector tests for any employment decisions. In Massachusetts, it is illegal to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to penalties.

• Mid-Senior level

• Full-time

• Other

• Oil and Gas

Referrals increase your chances of interviewing at Global Partners LP by 2x.

Apply BELOW