Plumber Dispatcher

About You:

You are quick on your feet, a skilled juggler, and a natural problem solver. You pay meticulous attention to details, are committed to seeing tasks to completion, and you thrive by continuously learning, challenging yourself, and making tough calls. Your even-keeled people skills make providing superior service to customers and clear communication to service technicians second nature. If this sounds like you and you pride yourself on holding a higher standard, bringing smiles to others, and taking ownership of your decisions and their outcomes, there’s a good chance you could be a fit as a Barker & Sons Plumbing Service Dispatcher.

About the Role:

Barker & Sons Dispatchers drive our daily schedules, serve as a bridge between our call center and plumbing technicians, and ensure the right technicians are assigned to each job. They must manage a constant flow of communication seamlessly, build relationships with customers, technicians, and staff, and harmoniously orchestrate our daily appointment board, aligning and prioritizing work based on enduring criteria and daily objectives, and see every open action through to completion.

Supported with top-tier training, well-established internal procedures, and ongoing coaching by top industry professionals with the Nex Star Service Professional network, our dispatchers are the top of the game and always getting better. Responsibilities:
• Ensure daily revenue and sold-hour goals are met by prioritizing urgent and profitable calls effectively.
• Provide technicians with accurate information to ensure high-quality customer experiences.
• Manage the schedules and requirements of all technicians in the field efficiently.
• Document the outcomes of each service call and prepare concise report summaries for senior management.
• Maintain professionalism and build customer relationships to encourage repeat business.
• Address customer inquiries, resolve issues promptly, and uphold the brand image.
• Engage in training activities to enhance sales and ensure the timely dispatch of incoming orders.
• Keep customers updated on technician progress throughout the day.
• Collaborate closely with the lead installer and installation manager to complete jobs on time while staying within budget, contributing to the company's financial objectives.
• Coordinate and assign jobs to installers and apprentices.
• Establish customer rapport to ensure the highest levels of satisfaction.
• Ensure all necessary equipment is ordered and prepared for each job, following quality checklists.
• Complete paperwork and administrative requirements accurately and in a timely manner.

Qualifications:

Required:
• Proven track record of success providing exceptional customer service.
• Excellent verbal and written communication skills.
• Ability to build trust, handle conflicts effectively, and hold others accountable.
• Technologically savvy, learns and implements new software and systems quickly, types 40 wpm, and proficient with phone systems.
• Thrives in a fast-paced, goal-oriented environment with a competitive spirit.
• Enjoys both individual contribution and teamwork to achieve success.
• High level of integrity with advanced social skills to build solid connections with customers.
• Able to work from our Orange County office daily. Preferred:
• 3-5 years of dispatch and/or call center experience.
• Experience working within a trades company using Service Titan or similar software.
• Experience interacting directly with and selling home services to customers.
• Experience following an established service & sales proven process.
• Associates' or Bachelor's Degree. Desired:
• Track record of 6-figure annual plumbing sales.
• Experience working within a Nex Star Home Services company. Compensation: $26 - $28 hourly

• Ensure daily revenue and sold-hour goals are met by prioritizing urgent and profitable calls effectively.
• Provide technicians with accurate information to ensure high-quality customer experiences.
• Manage the schedules and requirements of all technicians in the field efficiently.
• Document the outcomes of each service call and prepare concise report summaries…