Tax Expert - Expert Center; West); Los Angeles

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year‑round Turbo Tax Local Service Experts in one of our new Turbo Tax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a Turbo Tax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”

In this role, you will work on‑site from a Turbo Tax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit Turbo Tax products.

This role is non‑exempt and requires onsite presence at a Turbo Tax location in the United States.

Provide Tax Expertise

• Give hands‑on tax advice and complete preparation services for Turbo Tax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments).
• Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax‑planning advice.
• Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language.

Be a Proactive Community Ambassador

• Enthusiastically represent Turbo Tax locally, serving as a fixture and public face of Turbo Tax in the community.
• Engage with new prospects, nurture leads, and convert prospects into long‑term clients through proactive outreach.
• Lead and participate with the support of Turbo Tax in local marketing, making the topic of taxes accessible and approachable.

Champion the Full Intuit Ecosystem

• Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward.
• Introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs.
• Ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year‑round support.

Build Relationships

Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long‑term trust that turns a one‑time transaction into a loyal, multi‑year relationship.

Deliver a Best in Class Customer Experience

• Create an exceptional customer experience through professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations).
• Connect with people to build the long‑term trust that turns a one‑time transaction into a loyal, multi‑year relationship.
• Interact with customers both in‑person and through Intuit’s state‑of‑the‑art video communication tools.
• Address client inquiries while helping them overcome tax‑related challenges.

• 401(k) Savings Plan with company matching
• Paid sick time
• Employee Stock Purchase Plan
• E&O Insurance provided by Intuit
• Employee Assistance Program
• Discounts on Intuit products including a free copy of Turbo Tax
• Ongoing collaboration opportunities with Turbo Tax’s network of growth‑minded professionals and marketing support

• Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience with deep knowledge of tax law preferred.
• Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.
• Minimum of 3 years of paid experience filing 30 or more…