Senior Access Representative - Cancer Center - Call Center

Position Summary

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

• Minimum 6 months experience in a call center setting plus 12 months experience in a healthcare setting or 12 months experience in a call center in a healthcare setting.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of insurance programs and/or government programs.
• Demonstrated experience using office equipment such as printer, copier, fax, scanner.
• Demonstrated experience using a computer, including data entry and retrieval.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.

• Knowledge of University and medical center organizations, policies, procedures and forms.
• Demonstrated experience working with a patient registration software system.
• Bilingual skills in English and Spanish and/or Vietnamese.

UCI Health offers medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. UCI provides reasonable accommodations for applicants with disabilities upon request.