Patient Access Supervisor - GHEI Orange Ophth Clinic

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health
- Orange, UCI Health
- Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County's only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association.

Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Incumbent is responsible for the administration, development and staffing of the clinic’s registration/reception. In conjunction with clinic manager, incumbent is also responsible for interviewing, hiring, disciplinary actions and terminations ensuring alignment with UCI policies and procedures. Responsible for the training, orientation and in-services for front office staff. Monitors and directs the collection of productivity and other statistical information. Responsible for coordinating payroll, computer training, quality assurance and human resources issues for staff.

Provides oversight for authorization and surgery scheduling and is able to provide additional help as needed.

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum one (1) year recent experience (within past two (2) years) registering patients in a hospital or clinic, working as a Medical Assistant, or working in medical billing
• Excellent written and verbal communication skills in English
• Excellent organizational and planning skills and ability to manage multiple activities and varied deadlines
• Demonstrated leadership skills to supervise and motivate staff
• Demonstrated experience and thorough working knowledge of Microsoft Word, Excel and database applications
• Demonstrated ability to interpret health plan benefit packages and make benefit determinations
• Ability to travel to off-site clinics
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to act independently to solve problems and develop recommendations for approval

• Strong knowledge of UCI and outside payor authorization and scheduling policies and processes
• Knowledge of University and medical center organizations, policies, procedures and forms
• Knowledge of Joint Commission requirements
• Knowledge of ICD-9 and CPT / HCPCS Medical Coding
• Bilingual skills in English and Spanish and/or Vietnamese

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants…