Business Systems Analyst or Senior Business Systems Analyst

Position Title

Business Systems Analyst or Senior Business Systems Analyst

Position Type

Regular

Job Number

SA70624

Full or Part Time

full-time 40 hours weekly

Fair Labor Standard Act Classification

Exempt

Anticipated Pay Range

Business Systems Analyst: $85,000 -$100,000;
Senior Business Systems Analyst: $100,000-$115,000

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors.

The anticipated pay range is not a promise of a particular wage.

Job Description Summary

This position is responsible for leading the analysis, design, and implementation of complex business systems and process improvements to enhance operational efficiency and productivity. The role involves gathering and interpreting business requirements, evaluating existing systems and workflows, identifying opportunities for optimization, and developing and implementing scalable technology solutions. The position serves as the conduit between stakeholders and Chapman’s IS&T department, ensuring that business needs are effectively translated into technical solutions.

This role supports the operations of the Office of the Provost, and reports to the Assistant Provost in the Office of Academic Administration.

Business Analysis and Strategic Planning

• Partner with key stakeholders to assess business needs, analyze existing processes, and identify strategic opportunities for optimization across units.
• Lead the development, documentation, and refinement of complex business requirements, workflows, and process maps.
• Evaluate current systems and propose high‑impact improvements through process redesign, automation, system enhancements, or new technology solutions.
• Translate business needs into clear, actionable functional specifications and ensure alignment between organizational goals and system capabilities.
• Drive the creation and maintenance of comprehensive project plans, including timelines, milestones, risk assessments, budgets, and resource allocations.
• Facilitate decision‑making by developing business cases, cost‑benefit analyses, and recommendations for key stakeholders.

Systems Analysis and Solution Delivery

• Oversee the implementation of technology solutions in collaboration with IS&T, serving as the primary liaison between business units and technical teams.
• Lead system configuration, integration planning, and enhancement efforts to support evolving operational needs.
• Coordinate and execute system testing and user acceptance testing, ensuring solutions meet functional and performance expectations.
• Develop and deliver end‑user training, documentation, and communication materials to support successful adoption.
• Ensure system reliability by monitoring performance, troubleshooting complex issues, and coordinating technical triage as needed.

Operational Support and Continuous Improvement

• Serve as a subject matter expert for assigned business systems, providing ongoing support, data and system analysis, and maintenance.
• Conduct periodic reviews of system utilization and recommend enhancements to maximize efficiency and data integrity.
• Maintain strong communication with stakeholders, keeping them updated on project progress, system changes, and upcoming enhancements.
• Stay current on industry standards, emerging technologies, and best practices in business systems analysis, process improvement, and enterprise solutions.
• Mentor junior staff and contribute to establishing standards, frameworks, and best practices for analysis and project delivery across the division.

Perform other duties and special projects as assigned

• Includes, but not limited to, reporting, data analysis, and data gathering.

Required Qualifications

• For Business Systems Analyst:
  Minimum 3 years experience as a Business Systems Analyst, preferably…