Print Support Specialist

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Print Support Specialist Orange, CA (onsite) 3+ Month Contract Mon-Fri, 8am - 5pm Driving is required using a personal vehicle

Job Summary

The Services On-Site Technician is responsible for first-response service, support, and availability of Client-managed printers and multi-functional devices across a designated customer site. This role focuses on customer service, device uptime, and rapid issue resolution, including service requests, supply replenishment, and basic installations. The technician will support a fleet of printers and related devices across a hospital campus, requiring extensive walking, standing, and occasional lifting.

The role involves hands‑on troubleshooting, preventative maintenance, and close interaction with customer staff to ensure service level agreements (SLAs) are met.

Key Responsibilities Device Support & Service

• Serve as first responder for printer service and supply requests
• Monitor device alerts and service queues to ensure SLA compliance
• Perform troubleshooting, diagnostics, repairs, and routine maintenance
• Conduct device setup, installation, moves, removals, and retrofits
• Perform basic IP address setup and printer driver installation
• Perform meter reads/captures for accurate billing
• Utilize remote support tools to resolve issues when possible
• Escalate unresolved issues to Level 2 or technical support teams

Supplies & Inventory

• Replenish and replace toner, consumables, and supplies
• Manage assigned parts, supplies, and asset inventories
• Monitor PAR levels and return unused or excess Client‑owned supplies
• Ensure accurate device and inventory records are maintained

Customer Service & Communication

• Provide in‑person customer service to office staff, IT teams, and operators
• Proactively communicate service status and resolution updates
• Provide basic user training on supported devices
• Maintain professional appearance and positive demeanor at all times

Documentation & Compliance

• Document all service activity using Client’s OFSC and customer systems
• Adhere to IMACD processes and timely status updates
• Follow all Client’s and customer safety and security protocols
• Complete all required administrative and reporting tasks accurately

Required Qualifications

• High School Diploma or equivalent (additional education preferred)
• Valid state driver’s license and required auto insurance
• In‑person customer service experience
• Basic PC, networking, and printer/copier operation knowledge
• Basic mechanical and technical aptitude
• Ability to follow established troubleshooting and service procedures
• Strong verbal communication and interpersonal skills
• Ability to read and understand technical manuals and documentation

Preferred Qualifications

• IT Help Desk or hardware/application support experience
• Experience with electro‑mechanical devices and electronics
• Familiarity with printers, copiers, or managed print services

Dress Code

• Smart casual with comfortable shoes
• No jeans

Work Environment &

Physical Requirements

• Extensive walking and standing across hospital campus
• Daily travel between buildings; occasional lifting and pushing equipment
• Ability to move wheeled equipment up to 400 lbs
• Carry tool cases up to 50 lbs, sometimes upstairs
• Frequent bending, stooping, kneeling, and squatting
• Exposure to minor cuts, burns, solvents, and cleaning chemicals
• Work performed in varying indoor environments and weather conditions
• Shift work, overtime, standby, or on‑call may be required

Additional Information

• Extensive walking and on‑site presence required
• Assignment supports a hospital environment with multiple printer location

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

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