Deskside Support

Job in Orange, Orange County, California, 92613, USA

Listing for: Artech Information System LLC

Full Time position
Listed on 2025-12-22

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support

Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR

Position: DESKSIDE SUPPORT

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title:
DESKSIDE Support Representative Distributed Client Services
Location: New York, NY

Duration: 12 months with possible extension.

Responsibilities:

Diagnose, configure, and install common applications; install/remove desktop PCs and monitors.

Provide remote O365 support on workstations and mobile devices, including inTune MDM application; remote take-over skills a plus.

Perform basic Deskside Services including install, move, add, changes (IMAC), build, configuration, following provided scripts.

Perform software support for low complexity problems/issues on Buyer or Customer personal computers.

Provide customer assistance with problem identification and resolution at the Customer’s place of business for hardware or platform related issues.

Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current – 4 generations of Windows Operating Systems or Apple current OS
-1.

Familiarity with Microsoft Office Suite and other common software applications.

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